User Researcher's Observation Tool Prototype
Duration: Last week of July & first two-three weeks of August 2017
Role: Interaction Designer
Observe. Record. Chat. Analyze.
A digital tool for user researchers to seamlessly conduct contextual inquiry without loosing the precious data.
A need to come up with a comprehensive recording tool for user researcher's that could incorporate sketching, media (including notes) recording, communication, shared framework (for e.g. AEIOU), code (tags) generation for note-taking on a single device (most preferably a tablet).
This project is part of the user research study (publication) found here.
Our objective was to prototype a tool which could help us (user researchers) to comprehensively record observations without causing any interruptions while conducting contextual inquiry.
The prototype must use a design system.
PROBLEMS & CHALLENGES
We conducted a contextual inquiry in our user research study using Optimal Workshop. We found some drawbacks in the Optimal Workshop's Reframer tool. While conducting a contextual inquiry, we were forced to use two-three objects (audio recorder, Reframer - to jot down observation notes, notepad to sketch environment/models) to record our observations. It was a terrible experience to keep track of audio recording status (most of us used smart phones), to carry a laptop for jotting down observation notes while shadowing subjects, carrying a notepad to sketch environments/models.
A seamless way to record observations was much needed to avoid any interruptions and to fully focus on our subjects rather than worrying about the number of objects/devices being used whilst conducting contextual inquiry.
We had a time constraint of approx. three weeks.
sketching & brainstorming
We initiated the design process with the requirements based on our experience with Optimal Workshop's "Reframer" tool. We ideated our prototype with a desire to incorporate the needs (requirements) in to an observation tool. The objective of our prototype is to deliver a seamless experience of:
sharing tags (for note-taking),
measuring the duration of observation (timer),
all of this in a single device (tablet).
Our goal was to come up with a minimalist interface that would afford only the essential elements based on the contextual operation of the product by its user.
We had a total of four iterations over the interactive wireframes designed in Axure RP. Each iteration was an improvement over the previous artifact, based on evaluation. The code-based screens are the mid-fi version of the interactive wireframes.
Note: The blue elements in the wireframes are operable (interactive), whereas the pink elements in the code-based version are operable (interactive).
To view the interactive Axure RP prototype (Note: If asked, enter password "depaul"): click here
To view the interactive coded screens (Note: Please, use Google Chrome browser - the "Material Design Lite" framework best supports Chrome platform): click here
TECHNOLOGY & TOOLS
The leading member (Dr. Cynthia Putnam) directed and supervised the project (including the prototype) which resulted in four iterations. The contribution on the prototype was done by the the following two members:
Silpa Vipparti (Designer & Coder): Collaborated for ideation, prototyping and coding process.
Abhinit Parelkar (Designer & Coder): Sketched, prototyped, coded, refined.
The metrics I registered:
Our goal was to develop this tool and conduct a usability test (on this tool) using Morae. Unfortunately, due to much shortage of time (the study was much focused on the user research part), we couldn't ideate the analysis part of this tool, neither we could develop this tool due to the lack of dedicated developers in our team. We see a potential in our idea, and we hope to implement and evaluate (with usability tests) it in the near future.
Did the project go live?:
The tool wasn't developed due to the shortage of time and lack of dedicated developers in our research team.
Did it sink?:
It was a successful start to prototype potential ideas for our proposed product, but it didn't complete within the allotted time.